Is My Message Sticky Enough?

One of the many responsibilities of a PR practitioner is to make sure that the message is able to stick in the minds of the publics. Malcolm Gladwell the author of “The Tipping Point” described stickiness as, “the specific quality that a message needs to be successful.” (Malcolm Gladwell, 2002 pg 92)

It’s interesting when we watch a commercial on TV how fast we pick up on a jingle, or when you watch your favorite movie you can quote that movie line for line. What makes those messages stick? Gladwell says that when most of us want a person to remember something we try to put a direct emphasis on that message. We may try to speak loudly, or highlight a specific set of words, but Gladwell says while that may work for some messages there are other subtle approaches.

For example, Sesame Street one of the most influential educational programs for children in my opinion, researched how to make these subtle approaches effective. One thing that set Sesame Street apart from everyone else was it was on TV. They were utilizing a medium that had never been used before in order to educate children. The creator’s of Sesame Street said that the creators realize one simple but important thing; if you can capture and keep someone’s attention you can educate them.

The Distracter was the biggest stickiness mechanism. The Distracter was a slide show that was used while an episode of Sesame Street was being played. The slide show would consist of random things varying from a falling leaf to a flowing stream. They would then bring children in the room and make them watch the episode. They would change the slide periodically while the episode was playing; the idea was to track how many times the children diverted their attention from the episode to the slide show. From their findings they would then extract that segment out of the show. The Distracter made their message stick; they realized that if the children weren’t entertained their message would get lost in translation.

So many times a PR practitioner may have an awesome message that some how gets lost in all the media clutter. It is important when drafting a message you find creative ways to make your message stick. Another key ingredient to make your message stick is being mindful of those delivering the message. Gladwell says that in order to give your message that extra stickiness, you have to have three important people on your team: Connectors, Mavens, and Salesmen.

Connectors are the networking people. They can put your message in the right hands and introduce you to the people who can help your message stick. Maven’s are the educators; they know a wealth of knowledge and tell people information because they know it’s the right thing to do. Lastly, the salesman is known as the persuader. This person is the last step to making your idea stick. They can persuade people into accepting your message and applying it.